Mom & son homeless after $146,000 deposit to mobile home company

Still waiting for answers….A 30-year-old widow and her 8-year-old son have been left homeless after the custom manufactured home the mom purchased with a $146,000 down payment was never delivered.

Amber Hancock, who recently shared her story on TikTok, said she relocated from Georgia to Florida following the death of her husband, Jamie, on May 11 last year and decided to purchase a new manufactured home for the lot she owned.

After researching multiple companies, she chose Yurrez Home Center, headquartered in Baxley, Georgia, citing its strong online reviews and what she described as a helpful sales team. On March 23, she signed a contract to purchase a custom-ordered Timber Creek Twin Creek manufactured home. Except it never came.

@ambermhancock If you can listen to the story, me and so many other people are being affected by this man’s actions. I’m having a hard time believing someone can just take your money and not have any consequences.Please help us spread the word. Share if you can!@YurezzHomeCenterHQ #yurezzhomecenter #fraud #manufacturedhomenightmare #pleasehelpus ♬ original sound – Amber Hancock ☀️

$146,000 upfront payment but no delivery on home

The mom in her TikTok post says the company accepted her $146,000 upfront payment (on a $264K home) to move forward with the purchase. She also alleges the business has since ceased operations, telling customers it could no longer afford to deliver the homes.

For several weeks, Hancock said the process appeared to be moving forward as expected. However, on June 11, when she attempted to contact her sales representative about preparing the home’s foundation, she was unable to reach anyone according to News Now Georgia.

She tried to call Yurrez, but the phone numbers were all disconnected, its Facebook pages for all of its locations had disappeared, and the company’s online presence had largely been removed. After searching online, the mom learned the business had closed.

Amber said her sales representative later confirmed that employees had been terminated and that the company had shut down operations.

She contacted Timber Creek, the manufacturer of the home, and 21st Mortgage, the financing company, but said both informed her they had never received the money she paid. Hancock alleges the funds remain with Yurrez Home Center.

Hancock was finally able to speak directly with the company’s owner. During that conversation, she claims he admitted the business had oversold homes and no longer had enough money to complete or deliver them. She said he was initially communicative for a short time before ceasing all contact.

She alleges the owner ignoring her calls and messages and blocking her after she commented on social media asking for updates.

Amber Hancock estimates that approximately 200 customers are waiting on unfinished or undelivered homes. An online group of more than 75 affected buyers has formed to share documentation, contracts, and receipts related to their purchases. They are all unsure of what to do or how to get their money back.

Now, she says she is living in a camper with her 8-year-old son and four animals while waiting for answers.

‘I’m homeless and have nowhere to live,’ Hancock posted online. ‘He took all my money and won’t tell me where it is.’

Hancock said the lender has advised her that she may need to pursue legal action to recover her money, but fears the process could take years if the matter becomes tied up in court with dozens of other customers. In the meantime, she has created a GoFundMe.

Hancock is now asking for attorneys or anyone with experience in similar situations to come forward with legal guidance.

As of now, no public explanation has been provided regarding when, or if, affected customers will receive their homes or recover the money they say they paid.