It seems some well renowned Los Angeles restaurants have taken to a strategy of tacitly coercing customers who fail to show up for reservations in an effort to combat inconveniences and lost revenue.
Tells restaurateur Noah Ellis to Eater LA who has also turned to twitter to shame non appearing customers:
“Invariably, the assholes who decide to no-show, or cancel 20 minutes before their reservation (because one of their friends made a reservation somewhere else) ruin restaurants (as a whole) for the people who make a reservation and do their best to honor it.”
And he goes on to tell: “Either restaurants are forced to overbook and make the guests (that actually showed up) wait, or they do what we do, turn away guests for some prime-time slots because they’re booked, and then have empty tables.”
Confides Ellis to eater: “We tried taking a credit card on every reservation, but it hurt our business; there’s a contingent of people who just won’t put down a card, regardless of if they plan on coming or not. The ticketing systems are interesting, but we do most of our business a la carte, and I’m also not sure that we have the consistent demand to justify it. We could do walk-in only, but then if you’re celebrating a special occasion having a meeting, or trying to have a nice night out, it sucks to not know when you’ll be able to get a table. There’s no winning.”
Asked whether the policy of publicly shaming customers is a working strategy Ellis admits “probably don’t know, and if they know, they probably don’t care.”
And then there was this comment that caught my attention which probably underscores a running sentiment amongst diners:
This is completely fucking obnoxious and just underscores that foodies are smug, self-important assholes. Not saying it’s not rude to no-show, but get over it, people. It’s a dinner reservation, not an appointment with the Dalai Lama.
above image found here