White CVS pharmacist calls cop on black Tulsa, Oklahoma customer Kendriana Washington after taking exception to her tone of voice.
A black female customer has told of her ordeal after a white CVS female employee called cops on her ‘because she didn’t like the tone of her voice’ following a payment dispute.
In the video, Washington explained that she has a chronic illness and had received ‘poor customer service’ from the same CVS once before – the dailymail reported.
Ahead of her recent encounter with employees at the pharmacy, Washington said she called ahead about to ask about her prescription last Friday before heading to pick up the medication on Monday.
Kendriana Washington, who is currently uninsured as a freelance writer and has to pay out of pocket for her healthcare costs, said while speaking with one of the pharmacy technicians she asked if she could change one of her coupons.
She says the technician told her that it was better for her to wait until her prescription was filled before making changes to the coupon.
Washington told the DailyMail.com that she went to pick up the prescription on Monday.
While in the drive-thru, Washington said she spoke with Debbie, another technician at the CVS, who told her they would have to redo the prescription if she wanted to change the coupon.
She was told to come back in 15 minutes to pick up the prescription.
Having returned, Washington spoke to another representative who took her bank card, but the payment wouldn’t process.
Washington then asked the employee to try again because ‘I know the money is on there’, adding that she had just used the card at the grocery store.
Washington said the representative tried a few more times and the payment still wouldn’t go through.
Debbie then came back to help the employee, but the payment still wouldn’t work.
Washington asked Debbie if they could try another register.
But she recalled Debbie saying: ‘No. You don’t have enough money on your account. That’s usually what that means.’
‘And I told her I do have the money,’ Washington said.
Washington said she was upset when she replied: ‘How dare you say that to me?’
But at no time was she ever ‘belligerent’ or ‘screaming’.
Washington relented and then got cash from an ATM machine.
This would not have happened to me if I wasn’t Black, you can hear the manager say she called the police on me because I wouldn’t “hear her out.” She wanted me to get dragged out of the store. STOP CALLING THE POLICE ON BLACK PEOPLE. I wasn’t a threat, I didn’t break the law. pic.twitter.com/nCyvkbhoXZ
— Nina Simones’ Gun (@KendrianaSpeaks) July 17, 2019
Kendriana Washington: ‘This would not have happened to me if I wasn’t Black.’
After getting the amount she needed, Washington said she went up to the counter to check out and recalled telling Debbie: ‘Debbie you said that I didn’t have money in my account. Here’s the cash right here.
‘You are discriminating against me, your comments were racist and I’m filing a complaint against you. Take my money and give me my prescription now.’
At that point, Washington said that Debbie was ‘clearly concerned that I was going to file a complaint’ and called Tanya up to the register.
‘Tanya then came up to me and started trying to discuss the issue with me and making excuses and trying to apologize,’ Washington said.
‘I told Tanya, ‘I don’t want to hear what you have to say. I don’t want to hear your excuses and I do not accept your apology. Just get my prescription so I can leave. Here’s the money’.’
She said it was then that Tanya told her: ‘I don’t like your tone. You need to change your tone.’
Washington then retorted: ‘You can’t tone police me. Just do your job, get my prescription so that I can leave.’
Which is to wonder did Kendriana Washington’s sense of exasperation get the better of her? And did her less than decorous remarks alarm Tanya?
Tanya then threatened to call the police and Washington began recording the incident.
Did Tanya go overboard in threatening to call police? Was she actually threatened? Or threatened by the fact that Washington happened to be black and suddenly agitated? Or was she simply responding to her own emotions unchecked?
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Here’s the live video I took when it happened. I didn’t originally give this a permanent spot on my grid because I don’t feel like I should have to share this to be believed but reps. in leadership at CVS are now trying to protect their staff and spin this narrative that folks don’t know the full story. I’ve given you the full story. I didn’t turn on the camera until they started calling the police because I feared for my freedom and safety. As humiliating as it is to share this, I’m not lying, exaggerating or making any of this up. Things to note in this video: You can SEE the point where Debbie starts to regret her actions, you can HEAR their guilt and apologies for what they did, you can SEE them go to the computer TOGETHER, pull up my medical records and give my information to the police, you can HEAR Tanya tell the police the bogus reason why she called, you can HEAR Debbie finally admit that their card reader wasn’t working and you can see them refuse to take my money/provide service and can SEE me not wanting to stay and argue but wanting to get my prescriptions and get the hell out of that store. I was upset and I had a right to be but I wasn’t screaming at the top of my voice and after being discriminated against why wouldn’t I be on high alert? I never posed a threat to them nor did I do anything that warranted a call to the police and you better believe if I did Debbie wouldn’t have been in my face trying to make friendly and tell me about her Black friends!
Kendriana Washington: ‘All of this calling the police like there was a threat, like I did something illegal.’
In the videos, Kendriana Washington, self-described as an ‘Intersectional Radical Pro-Black Feminist, writer and artist’ on her social media accounts, accused Tanya of discriminating against her and ignoring her civil rights.
Explains Washington in the video: ‘This woman is calling the police on me when I have cash and I’ve asked her several times to process my payment.
‘She’s calling the police because she doesn’t like the tone of my voice. They messed up my prescription three times.’
Washington is then heard accusing Tanya of attempting to play the victim, insisting she’s not going anywhere until the matter is settled cordially.
Tanya can be heard saying on the phone that Washington is ‘refusing to hear her out’.
To which Washington responds: ‘I don’t need to hear you out. To hear you tell me what? I told you I don’t need to hear an apology, what I want is to take my items and go.’
Tanya then accuses her of ‘yelling at the top of her voice’ in a conversation with a 911 operator, causing Washington to retort that she wasn’t raising her voice but adopting a ‘stern tone’.
Yes kids- you see where this one is going. To the dustbin and hell and back.
As Tanya hangs up the phone from police the dialogue continues to escalate.
Tanya tells Washington that she ‘forfeited’ her right to be assisted by staff and that police would soon be escorting her from the premises.
Debbie then intervenes to complete Washington’s transaction.
‘All of this calling the police like there was a threat, like I did something illegal, like I was being belligerent, using profanity even though I did have the right to be upset…if that was the case she [Debbie] wouldn’t have felt safe to come up to me and process my transaction anyway,’ Washington explained.
Adding: ‘That let me know that basically she was using the police as a punitive reaction, punishment toward me for requiring them to do their job, for refusing to have a conversation with them that they wanted them to have, for telling Debbie that she was racist which she found offensive and that’s clear afterwards when she continued to talk to me about it and told me that she couldn’t be racist because she has black friends.’
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Today a White woman named Debbie refused my service after I told her that her prejudiced, ignorant, racist actions toward me were…racist, she then called her manager who tried to apologize to me and when I refused to accept it she called the police. THIS is exactly why your performative anti-racism is White Supremacist. She even told me that she has “Black” friends. To them, calling the police wherein I could lose my freedom and my LIFE was a reasonably violent price for their fragile White feelings. The fact that she got on the phone, told the police that I wouldn’t “hear her out,” and they responded to her call. I went live because I feared for my life. If they’re doing this to me they’re doing this to others in and OUT of the workplace and that alone is leading me to act. Please see my updated comment below on who to contact.
Kendriana Washington: ‘White People Stop Calling The Police Because Your Feelings Are Hurt.’
Come Tuesday, Washington spoke with the district leader, Amanda Dixon.
Washington said the conversation with Dixon was ‘very unfortunate’ and it made it clear to her that CVS ‘wasn’t taking it seriously at that point’.
She said Dixon made it clear to her that ‘she was trying to save Debbie’s job’ by telling her that she has known Debbie for about 20 years.
‘When I was telling her about what Debbie did, she kept trying to make excuses for her and sort of put more of the blame on Tanya. She said explicitly, ‘I’m not happy with what Tanya did. That was obviously a problem.”
She also said things like: ‘I know you think it was racist. I know you feel it was racist.’ Basically implying that there was no racist or discriminatory intent,’
Later reflecting on the exchange online, Washington doubled-down on her belief that she was racially profiled, surmising: ‘This would not have happened to me if I wasn’t Black, you can hear the manager say she called the police on me because I wouldn’t ‘hear her out.’
‘She wanted me to get dragged out of the store. STOP CALLING THE POLICE ON BLACK PEOPLE. I wasn’t a threat, I didn’t break the law,’ she added.
Told Kendriana Washington via the DailyMail.com: ‘There needs to be infrastructural change. There needs to be real consequences. Those people need to be terminated.’
CVS has since replied to the thread of videos on Twitter, issuing an assurance that the company does not tolerate discriminatory practices.
‘We do not tolerate any practices that discriminate against any of our customers, and we take your experience very seriously. Could you please send us a DM with your phone number and full name so that we can pass this along to our team to further assist?’ CVS’ message reads.
Reflected Washington: ‘It’s unfortunate, and there’s no true way to empathize unless you have experienced something similar or you’ve been in that situation of having the police called on you or being confronted by the police especially when you haven’t done anything to warrant them coming after you,’
Except of course being black and institutionalized as a purveyor of violence and aggression – a point of view that remains prevalent in society. Decorum or not.
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‼️See my most recent post for the full video of what happened…store manager Glenn, is now trying to create doubt by telling folks that they weren’t there and they don’t know the full story. We’ve seen this before, they’re stringing together lies and omissions to try and absolve themselves because to anti-Black misogyny, Black women can never be victims and we always have a hand in the violence against us. When I spoke to the stores’ district leader (and 20 year friend of the pharmacist who discriminated against me,) Amanda Dixon, she told me that her friend Debbie only made the discriminatory comment because she thought my debit card was an HSA card? THIS is the lie you all came up with in 24 hours? I clearly told her the card was linked to my bank account and I’d JUST used it at the grocery store (as the grocery bag was next to me in the passenger seat AND I told her my groceries were melting.) You can’t use HEALTHCARE spending account card on groceries and in trying my card multiple times she never asked me if it was an HSA card because she never thought it was, she assumed I couldn’t afford my medication and refused to think that THEIR registers weren’t working but toward the end of the video you can CLEARLY hear her say the register itself wasn’t working (nothing about my card.) They’re also trying to derail the issue of violating my HIPAA Civil Rights and making an unwarranted call to the police by focusing on the details of this one piece, that is still a problem. GLENN, you also weren’t there and neither you nor your district leader Amanda Dixon have seen my video but you’re ready to double down on Federal HIPAA breaches, unethical pharmaceutical practices and Civil Rights violations? I can’t help but wonder what opinions, ideologies about ME are informing these behaviors so much so that you would protect glaring infringements of the CVS discrimination policy? What can be seen in the next slide is not only not taking this seriously but an admission that you just don’t care and you think you all can get away with what is a huge issue with racism and discrimination in your stores.