At last the novel idea that ought to be contemplated world wide. Fining customers who misbehave.
A cafe in the south of France, Petite Syrah, has gone on to institute a policy of fining customers who misbehave by hiking the price of the coffee if they don’t say please.
On the flip, those customers who have the temerity to request their beverages with a say cheery ‘good day, a coffee please,’ will be offered a price discount and will only be set back €1.40. ($1.90 USD).
Fabrice Pepino, manager of the Petite Syrah, told the rationale behind the new pricing system, which is outlined to customers on a board behind the counter:
‘It started as a joke because at lunchtime people would come in very stressed and were sometimes rude to us when they ordered a coffee,’
Goes on to tell Pepino: ‘I know people say that French service can be rude but it’s also true that customers can be rude when they’re busy.’
Fabrice Pepino says the policy has been a success. He’s told that he’s never had to actually enforce the novel pricing scheme, that said, has noticed a marked difference in the behavior of customers.
‘Most of my customers are regulars and they just see the funny side and exaggerate their politeness,’ he said.
Then again maybe you would too if you knew if you get a good cup of cafe for a bargain price…
And then there was this comment on the web that brought a rueful smile to my face:
How much does the customer get back when the staff are rude?
above image found here